Subscription, Cancellation & Refund Policy
Last updated: 13 September 2026
This policy explains how Erlo Learning Pro subscriptions, renewals, cancellations and refunds work.
1. Erlo Learning Pro
Current subscription options are £9.99 per month for Monthly Pro and £89.99 per year for Annual Pro.
2. Who can purchase a subscription?
A Pro subscription should be purchased by someone aged 18 or over, such as a parent or guardian.
3. Payments
Payments are processed securely by Stripe. Erlo Learning does not store your full card number.
4. When Pro access begins
Pro access normally begins shortly after Stripe confirms successful payment.
5. Automatic renewal
Unless cancelled, Monthly Pro renews every month at £9.99 and Annual Pro renews every year at £89.99.
6. How to cancel
You may cancel at any time through Manage Pro and the Stripe Customer Portal, or contact erlolearning@gmail.com if you have difficulty cancelling.
7. What happens when I cancel?
Cancellation normally stops future renewal while Pro access continues until the end of the period already paid for.
After that, your account may return to the Free plan. Cancelling Pro does not automatically delete your account or learning history.
8. 14-day refund period for a new subscription
If you purchase Erlo Learning Pro for the first time and change your mind, you may request a full refund within 14 days of the original purchase.
You do not need to provide a reason. Contact erlolearning@gmail.com.
9. Immediate access
Pro normally becomes available immediately after payment. Under our current policy, a valid first-purchase refund request made within 14 days may still receive a full refund even if the service has been used.
10. Monthly renewals
Monthly subscriptions renew automatically until cancelled. A normal renewal is not automatically refundable simply because you forgot to cancel, although we will provide refunds where required by law or where an incorrect or duplicate charge has occurred.
11. Annual renewals
Annual subscriptions renew automatically each year unless cancelled.
If an annual subscription renews and you did not intend it to, contact us within 14 days of the renewal payment. We will normally cancel the renewed annual subscription and refund that renewal payment.
12. Problems with the service
If you have paid for Pro but cannot access the features purchased because of a problem with Erlo Learning, contact us. Where you are legally entitled to a remedy, we will honour those rights.
13. Failed payments
If Stripe cannot collect a subscription payment, it may retry the payment. Pro access may be restricted or end if payment cannot be collected.
14. Refund method
Refunds are normally sent back to the original payment method through Stripe.
15. Price changes
We may change Pro prices in the future. If we intend to increase the price of an existing recurring subscription, we will provide any notice and obtain any agreement required by law.
16. Cancelling vs deleting your account
Cancelling Pro and deleting your Erlo Learning account are separate actions. For account deletion, contact erlolearning@gmail.com.
17. Contact us
Erlo Learning
Le Beau Soleil
Hawthorn Road
SO17 1PX
United Kingdom
Email: erlolearning@gmail.com
Website: erlolearning.com